Normally I am loathe to explain why I won't do something - because it's like telling a car salesman the reason you don't want a car. It's just giving them something to try and argue with you. In fairness though... here you are:
Discord is a graveyard for communities. The internet is littered with dead forums that thought it would be a good idea to try and run a concurrent Discord channel - and inevitably fell victim to the
"one quick question" problem. We had the same issue with the shout box way back on Lavalit, and had to shut it down. It's also why no technical questions are allowed in Live chat.
Human nature is just a thing. The very split second you allow a perceived easy button or instant gratification, that's where they go. It's a race to the bottom, then you're the blind leading the blind, and the community is destroyed. This is not me spouting random opinions. It is empirical and easily verified. Witnessed it, cataloged it - even wrote one of my master's thesis papers on the phenomena. This is the basic colloquial break down:
- Existing community starts a channel, either by their own initiative or due to demand from members.
- Co-existence works for a while.
- At a point, Discord begins to overtake the original community in traffic. In the case of support communities, it's always "just a quick question...".
- The original community slowly becomes defunct through lack of participation and support.
- The Discord channel begins to feed on itself as the more knowledgeable and senior members retire or move on, and there is no basis of community flavor or knowledge pool a forum provides to act as a guide.
- Individuals are no longer able to get competent answers for their "quick question". Community entropy is complete.
What's the big deal right? Just move to Discord and it's cool? Yeah, no. There are more technical reasons than I could list as to why it's not a good platform to replace forums. Discord itself caught onto this when it introduced forum channels - which are still a poor substitute and don't solve most of the technical problems inherit to the Discord platform.
Everything Discord offers, we have right here.
- Live chat for socializing.
- Mobile app (yes, really - see here).
- Media sharing.
- Platform compatibility.
- Instant response.
- Social media integration.
The one, and ONLY one benefit Discord offers is on the administrative side of things. This forum
costs me about 175USD every month to run in premium hosting and software license fees, plus time and maintenance on top of that. Discord is free. So if went we went that way,
*I* am the one who would end up better off - not you.
That's before considering accountability. Like me or hate me, I am still accountable. You know who I am and where to find me. Discord is a faceless social aggregator. Do you really want to count on them as a host? They WILL be enshitified (to borrow Cory Doctorow’s term). They WILL make deleterious changes. In fact
it's already begun. I note it myself every time I open the app and they pester me to distraction to join their stupid Nitro club. That's only going to intensify further. Intrusive ads will come next. After that, deleting archives and severe storage limitations. After that... who knows.
For these and many other reasons, I will not directly support a Discord channel or any equivalent, and there is also a soft ban on support questions in our live chat room. Now, in many other communities that might not matter - members could start up channels and siphon traffic anyway. To a degree, that has happened to us here, and I'm not happy about it - but of course I can't stop them. We've lost some of our best members to Discord even as it stands (calling you out
@NickyP).
However, since I happen to be the lead engine developer and overall most knowledgeable individual concerning it, that means any of the various Discords out there are always operating at a disadvantage. If you want the best support - this is where you go.
DC